Frequently Asked Questions
Welcome to Seaspray perfume FAQ! Here, we answer some of the most common questions about our perfumes, their ingredients, and how to make the most of your Seaspray’s experience.
General Enquiry
For best results, apply your rollerball perfume to pulse points such as your wrists, neck, and behind your ears. Apply from a short distance and avoid rubbing, as this can change the scent of the fragrance.
Our perfumes are crafted using high-quality natural ingredients, essential oils, and carefully selected aroma compounds to create unique, long-lasting scents.
Perfume is not meant to be applied to eyes or ingested. If accidental contact occurs, rinse immediately with plenty of water and seek medical advice if irritation persists.
Choosing a perfume depends on your personal preferences and the occasion:
- Floral scents like Temptation Rose and Rose Rhododendron are perfect for daytime and spring/summer.
- Herbal/Green scents like Cocobasil and Escada Spikenard are fresh and invigorating, ideal for casual outings.
- Spicy/Warm scents like Tom Ford Spices and Black Opium Dahia are great for evenings and cooler months.
- Woody/Resinous scents like Black Captain Sandal and Wildstone Muskmallow are versatile and timeless, suitable for any occasion.
Used perfume bottles typically contain the remaining fragrance blend, which includes essential oils, aroma compounds, and carrier liquids like alcohol or oil depending on the type.
Yes! All of our perfumes are alcohol free perfume, as they are oil-based and naturally gentle on the skin.
Apply rollerball perfume on moisturized skin. Fragrance sticks better to hydrated skin, so apply after showering or use an unscented lotion first.
Shipping and Delivery
We ship nationally within Nepal and internationally to most countries. During checkout, you can enter your address to confirm if we deliver to your location.
Yes, our perfume shop in Kathmandu provides free delivery all over Nepal, including Kathmandu Valley. Cash-on-delivery is available within Kathmandu.
- Within Nepal: Orders typically take 3-5 business days to arrive.
- International Orders: Delivery times vary by location but generally take 7-14 business days. Please note that customs processing may cause additional delays for international shipments.
We take great care to ensure your order arrives safely. However, if your package is lost or damaged during transit, please contact our customer service team immediately at [email protected]. We will work with you to resolve the issue promptly.
If you’re not available to receive your package, the courier will typically leave a notice with instructions for rescheduling delivery or picking up the package from a nearby location.
Returns & Refunds
If there is an issue with your order due to shipping (e.g., wrong item or damaged product), please contact us within 24 hours of receiving your package. We will cover the cost of returns or exchanges in such cases. Also visit our return policy page for additional information.
- Return window: 14 days from the delivery date
- Products must be unused, unopened, and in their original packaging
- Original receipt or proof of purchase is required
- Shipping cost for returns is the responsibility of the customer
- Refunds will be processed in the original payment method
We want you to love your Seaspray experience! If you’re not completely satisfied with your purchase, please contact our customer service team within 24 hours for assistance with returns or exchanges.
